Please direct refund and exchange inquiries to somebody@therogerie.com.
Return Policy
Thank you for shopping with us! We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer returns or exchanges within six months from the date of your initial purchase.
To be eligible for a return or exchange, please ensure that:
The item is unused, in its original condition, and in the same packaging as you received it.
You have the original receipt or proof of purchase.
The return or exchange request is made within six months from the date of your initial purchase.
Damaged or Defective Products
In the unfortunate event that you receive a damaged or defective product, or your product fails during regular use with one year of purchase, please follow the steps below:
Contact our customer support team within 30 days of receiving the item, and provide detailed information about the damage or defect.
Our customer support team will guide you through the return process and provide you with the necessary instructions.
If required, we may request you to provide photographs or additional information to assess the damage or defect. This helps us identify any underlying manufacturing issues that we may need to address.
Upon confirmation of the damaged or defective nature of the product, we will provide you with options for return, exchange, or refund.
Return Process
To initiate a return or exchange, please follow these steps:
Contact our customer support team within the designated timeframe to inform them about your intention to return or exchange the item.
Our customer support team will guide you through the return process and provide you with the necessary instructions.
Pack the item securely in the original packaging or a suitable alternative to prevent any damage during transit.
Ship the item back to the address provided by our customer support team. Please note that you will be responsible for any shipping costs associated with the return or exchange, unless the reason for the return is due to an error on our part.
Once we receive the returned item, our team will inspect it to ensure it meets the return criteria mentioned above.
If the return is approved, we will process the refund or exchange based on your preference.
Refunds
If you are eligible for a refund, we will initiate the process within 7 days upon receiving and inspecting the returned item. The refund will be issued in the original form of payment used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
Exchanges
If you wish to exchange an item, please follow the return process mentioned above. Once the returned item is received and approved, we will process the exchange based on the availability of the desired item. If the item is not available, we will provide you with alternative options or issue a refund as per your preference.
Non-Returnable Items
Please note that certain items may not be eligible for return or exchange due to hygiene reasons, customization, or other specific restrictions. These items will be clearly marked as non-returnable on the product page.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team at somebody@therogerie.com. We are here to assist you and ensure your shopping experience is satisfactory.